Frequently Asked Questions

Our support team is online 24/7 to answer all your questions. Kindly get in touch and ask questions that are not answered in this section.
Welcome! How can we help you?
  • What is your level of experience?
  • What service options do you offer?
  • Who are your writers?
  • Do you have a confidentiality policy?
  • How do you determine pricing?
  • Are you trustworthy?
  • What makes you different from competitors?
  • What Chances do I have of getting a good grade?
  • Do you have a standard format for your papers?
  • Are you good with urgent orders?
  • What happens if I lose my password?
  • When do you use personal contact information?
  • What payment modes do you use?
  • Do you have refunds?
  • Is it possible to cancel the order after making payment?
  • Can I cancel orders on partial delivery?
  • How does EssayMin.com work?
  • What kind of writers do you have?
  • How can I choose a writer for my order?
  • Am I free to choose a writer for my work?
  • What is the origin of your writers?
  • Are your writers ethical?
  • How long does it take to write a custom paper?
  • How fast is your delivery process?
  • What is progressive delivery?
  • How do I get my completed request?
  • How much do I pay for revision?
  • How do you ensure plagiarism free assignments?
What is your level of experience?
With 10 years’ experience in writing and a strong customer base, we have a good reputation in the industry. Our services include great customer support that keeps customers coming to us. We have referrals from satisfied customers and our services are open to new customers. We owe our established services to our loyal customers who recommend our services to others.
What service options do you offer?

Through comprehensive writing services, we have been able to serve a variety of customers. We specialize in all kinds of academic papers including technical writing in complex subjects. We cater for essays, research, business, term papers, dissertation, and analysis papers. We write academic project papers such as thesis and lab reports. We also assist in presentations and case study analysis.

Who are your writers?
We hire graduate level professionals from the best universities in the US. Our team comprises of educators with common philosophical ideals in education. These are expert writers as well as editors with a background in university teaching. Our writers have taught college students, written academic publications and have a wide exposure in academic interactions. The combination of high quality professionals maintains high standards of writing.
Do you have a confidentiality policy?
Abc.com adheres to the privacy and confidentiality practice. Our professionalism is evident in communication links whether via email, telephone, or order placement. We respect client email information and phone numbers. Our system is safe for online interaction and transactions. We also maintain confidentiality when accessing students’ academic link. Our customer service agents are highly professional and do not use client personal data wrongly.
How do you determine pricing?
Prices depend on the amount of work involved; page numbers covered, paper complexities, and level of study. Although we have professionals for the services, our prices are affordable. Technical subjects such engineering, medical and architecture cost more. Assignments with technical writings such as business plans and proposals will also cost more.
Are you trustworthy?
Customers trust our services because we have a good reputation. Old customers have confidence in InEssay.com because we deliver value for money. Most of our customers are from referrals we received from satisfied clients.
What makes you different from competitors?
We specialize in customized professional work. This means that each customer has unique work. Unlike other services, which may offer prewritten academic papers, we have unique papers for each client. This means fresh ideas, new solutions for each assignment request. Our writers are passionate about new projects and invest their time in more research as a professional agenda.
What Chances do I have of getting a good grade?
Most students who come to use for solutions are happy about the results. We have a proven record of success and our approach is custom. We support academic excellence and we are aware of the prerequisites for each paper. Although instructions and paper requests change, the expectations remain the same in most cases. Direct interaction with customers allows the writer to interact with the student for a better outcome. This allows for adjustments and changes to ensure that the instructions are met to the latter.
Do you have a standard format for your papers?
We recommend a 275 word per page format in Times New Roman or Arial Fonts. We also use double spacing, 1-inch margins. However, we allow for specification in accordance to client needs. Customers who have preferences can indicate these in the instructions box or message box. Our writers are versed with all kinds of formatting.
Are you good with urgent orders?
We always have writers on stand by for urgent orders. We understand the urgency involved in late deliveries and will work around the clock to ensure that students get the best out of all orders. Competent writers on the team have handled urgent topics before and they can cope with all kinds of assignments including those on urgent deadlines.
What happens if I lose my password?
A simple password recovery process is in place to help you sign in effectively. Our system encourages strong passwords in order to avoid unauthorized access to the system. The link redirects you to a form in case you forget the password and you can choose a new password.
When do you use personal contact information?
We have a professional communication approach. We do not send unnecessary emails because we understand the privacy rule. However, messages are sent in case of clarifications about the assigned task. Customers can also send requests to prevent any further communication, especially on promotional emails sent regularly on new discount offers.
What payment modes do you use?
Our customers prefer to use PayPal and credit card payment systems. We accept Visa, MasterCard, Discovery, and American Express. Our encrypted payment platform is safe and secured for payment systems. Customers also have a chance to choose a convenient mode of payment that is acceptable to EssayMin.com
Do you have refunds?
Refunds are payable on certain terms including:

  • Delayed delivery of assignments
  • Poor quality work (bad formatting, and writing techniques)
  • Plagiarized content
  • Double payment

In case of dissatisfactory results, we offer to redo the assignment but if negotiations fail, we give a refund.

Is it possible to cancel the order after making payment?
We allow cancellation if a client has a good reason for the cancellation. However, this must be a genuine cancellation and we would negotiate for half payment depending on the amount of work already covered. We also consider other payments before determining the refund.
Can I cancel orders on partial delivery?
This is possible if the writer has not started writing the orders. Genuine cancellations are acceptable but if the payment has been made, subtractions would be made on the amount in order to refund the writer for their time. However, this is negotiable.
How does EssayMin.com work?
You can place an order for an academic paper through easy steps. All you have to do is fill a form and follow the payment process. The process allows you to suggest the deadline for the task. Once this is done, you can upload the assignment task and the instructions and we shall connect you to a professional writer in that field. This easy process takes about five minutes.
What kind of writers do you have?
InEssay.com has competent writers with verifiable credentials. These are Masters and Ph.D. level writers in all fields of studies. You can find a writer within a specific field of study. Clients have a chance to scrutinize the writer’s competency and experience before hiring them. Our writers are versed with different subjects.
Am I free to choose a writer for my work?
Regular customers may choose their preferred writer based on previous experience. Successful clients often prefer their own writers. It is important to present your requests accurately so that the writer can get a chance to make a choice. However, there is no guarantee that you will always get the preferred writer because a writer may be committed while others are available and competent in the field.
What is the origin of your writers?
We hire English native speaking writers from the US. However, we test them for competency in specific fields for the best outcomes. We also test the writers for the ability to communicate effectively. We are careful about proficiency in grammar, and specialized services and we often request for proof of academic qualification.
Are your writers ethical?
Honesty is a guiding principle for our team. We discourage incompetency and academic dishonesty is unacceptable. Professional writers understand the cost of plagiarism. Writers do not upload unchecked works. We have an inbuilt plagiarism checker that ensures that all work is free from academic misconduct. We investigate any cases of dissatisfaction or customer complaints.
How long does it take to write a custom paper?
Our system makes calculations for quick delivery of papers depending on the urgency and paper size. There is always a writer on standby to handle the assignment. As soon as the customer makes the payment. All you have to do is fill the automatic payment form, which also indicates the timings.
How fast is your delivery process?
We guarantee quick delivery for urgent orders depending on the customer’s specifications. However, we recommend reasonable timing that does not compromise on the quality. Complicated assignments such as research papers require in-depth research, which does not happen at a snapshot. We ensure that faster completion does not leave out instructions. It is also advisable that you upload all the necessary materials in order to prevent unnecessary delays.
What is progressive delivery?
This is an order placement approach where you receive the assignment in parts. This is an appropriate model for large orders such a dissertations, technical papers and theses. A client pays for the order in segments and we make special arrangements for this. Before making a request for progressive delivery, it is necessary to complete an order form specifying this request.
How do I get my completed request?
We allow for constant communication writer to the completion of the request. This allows for reviews and any changes necessary. On completion, we send an email notification on the personal order link. We discourage using emails to send files because of compromised security. Instead, we will send you a link to follow so that you can access the files.
How much do I pay for revision?
In most cases, revision is free but making adjustments on an order may cost an extra fee. This may involve additions or changes on the previous order. Our revision policy is flexible and it accommodates customer needs.
How do you ensure plagiarism free assignments?
We support original papers and our system has a plagiarism detector for all kinds of tasks. This quality guarantee tool for removing plagiarism effectively.
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