Revision Policy 修改政策
• If you are not satisfied with the paper, you can submit a revision request within 14 days of receiving the paper. If you require changes in the paper after this time frame, you will have to place a new order for editing/rewriting.
• Revision instructions should not be in conflict with the original instructions. Any change in the original instructions will be considered as a new order or a rewrite, and it will be charged according to our regular pricing.
公司有责任根据订单中客户的要求及时交付论文, 如果违反任何承诺, 客户有权根据我们的退款政策获得部分或全部金额赔偿.
如果我们的服务未能履行对客户的承诺, 您有权要求退款. 我们提供合法的学术帮助, 致力于让每一位客户满意!
Our satisfaction rate is high. More than 95% of our customers return wanting to order more. However, sometimes things can go wrong and in these cases, you can always refer to our Money Back Guarantee Policy. We just want to emphasize that there are only certain situations when we can offer a full refund.
我们服务的满意率很高, 有超过95％的客户因为信赖继续选择我们; 如果在服务过程中出现任何问题, 您可以参考我们的退款政策. 不过要强调的是, 只有在特定情况下我们才能提供全额退款. 以下是一些常见情况, 您可以参考一下.
No writer assigned yet: This is a rare situation, but sometimes it happens. The amount of the refund is always 100%. If such a situation does occur, the customer should not worry since he or she will be notified as soon as possible. If you want another writer to work on your revision request, but there is no appropriate one available, your claim will be directed to our dispute department. They will review it and proceed with the corresponding refund based on your request.
没有作家来进行写作: 这种情况比较少见, 但有时也会发生. 如果出现该问题, 客户不必担心, 我们会安排100%退款给您的; 如果您希望换一位作家来完成您的修改要求, 却没有合适的人选, 那么您的要求会直接提交到争议部门处理. 他们会审核订单要求, 进行相应的退款.
The writer was confirmed, but you decided to cancel the order. In this case, the refund amount varies from 100% to 70%, to cover the effort of the company and the writer in their attempt to provide you with the product and services purchased.
作家已经确认, 但您决定取消订单. 这种情况下, 退款金额从100％到70％不等, 主要取决于订单进度, 这点我们会与您协商.
The writer was confirmed and over a half of remaining deadline has passed, but the customer decided to cancel the order. The amount of refund can be 50%, to cover the writers and companies efforts to accommodate your order request.
确认了作家, 期限已经过半, 但客户决定取消订单. 出现该情况, 退款金额一般为50％; 主要根据作家的工作进度为准, 同上, 客服人员会与您协商最终退款金额.
Late Delivery: It can only happen if the writer gets ill or in case of other emergencies. The Company will refund an appropriate amount to compensate late deliveries. The exact amount will be discussed with the customer in private.
订单延迟交付; 一般只有在作家身体不适或者有其他紧急情况时才会发生. 为了补偿客户的损失, 我们会退还一笔适当的款项给您. 具体金额私下协商.
On time delivery of all the orders is guaranteed. Sometimes delays can happen due to the needed materials being uploaded too late by the customer. In this situation, no refund can be granted. That is why it is always ideal to send all the information regarding the task, including any additional sources that must be used all at once when placing the initial order.
保证所有订单按时交货. 如果是因为客户上传材料太晚而导致延迟交付, 将不能退款; 这就是为什么我们一直强调让客户在一开始就上传齐全的资料，包括其他写作相关的附加资料。
Disputed claims: If the customer is not satisfied and would like to get a refund instead, the agency administration will conduct an investigation. The refund claim will be approved or denied based on the investigations result. Keep in mind, we always want our customers to be fully satisfied. Hence, we will always do our best to achieve complete customer satisfaction.
有争议的索赔: 如果客户是因为不满意而要求退款, 我们的售后部门会进行调查. 退款申请根据调查结果而定. 您的满意就是我们最大的使命.
Additional order by mistake: In order to cancel an order placed by mistake, you need to contact us as soon as possible. You need to clarify with us that the other order is not needed. The order will be treated as being valid if we did not receive any cancellation request before a writer has been assigned. You can still cancel the order but one of the situations listed above will be applied.
误追加订单; 想要取消误下的订单, 请尽快与我们联系. 您需要跟客服人员说明情况. 如果在分配作家之前我们仍没有收到任何取消请求, 订单将被视为有效.
Two invoices received: If you are billed twice, you need to notify us immediately. You need to send us both receipts so we can properly address the issue and process the full refund for the extra charge. This instance happens on very rare occasions. There is no way for a customer to be billed for any single order, unless he/she paid for it by mistake. When such incidents do occur, we can freeze or block the sum for the next order or give out a discount that can cover the sum.
收到两次账单; 如果您付款了两次, 请立即告知我们. 您需要把两笔订单的收据发送给我们, 以便我们妥善解决问题, 并将多余款项退还给您. 一般很少发生这种情况, 除非客户错付了钱. 这种情况发生时, 我们可以冻结下一笔订单的金额, 或者提供抵消该金额的折扣.
Plagiarized content: If the claim is that the paper is plagiarized, a Turnitin report is needed. There will be no other reports that can be accepted aside from this or else no refund is possible.
内容抄袭: 如果声称我们提供的论文是抄袭的, 那么麻烦提供一份Turnitin查重报告(不支持其它系统), 否则不接收退款申请.
You are not entitled to a refund if: 以下情况, 您无权申请退款
Once you have released a certain percent of the total amount to the Writer, it is deemed that this particular portion of the assignment has been completed and you accept it’s quality. Thus, released funds are non-refundable.
作家完成了论文并提交给您, 您点击了”Approved”, 那么等于您接受了论文的质量,默认已经完成. 因此, 该款项是不予退还的.
A lower grade than what was expected is received: Please keep in mind that we do not guarantee high grades. The papers what we provide are tailored as draft samples only or as a point of reference and are not ready for submission until they are double checked and approved by the customer.
低于预期的分数将不予退款; 请记住, 我们从来不保证高分. 我们所提供的文章仅作为sample草稿或参考, 都是经过客户反复检查和批准的; 如果因为分数没达到预期而申请退款, 我们不予处理.
Delayed payment: If the customer claims that the order has been delayed when the reality is that the payment was also delayed, we shall not bear responsibility for it. Moreover, a refund cannot be requested.
延期付款: 如果客户声称订单延期交付了, 而实际上是付款延期导致的, 我们是不承担责任的, 也不能接受退款.
Note: in the case of a revision deadline, the previously mentioned delay refunds and the recalculation of the price do not apply as the end dates are different.
Editing, proofreading, formatting orders: Please be reminded, that the Order you place for the earlier mentioned services contains original content written by you, that may contain errors of contextual nature.
编辑, 校对, 格式化顺序: 请注意, 前面提到的服务如果包含您所写的原始内容, 这些内容可能包含上下文相关性质的错误.
一旦您点击退款确认, 本公司将在确认后5个工作日内处理. 请注意, 本公司不对银行转账费用, 转账异常或因任何银行服务问题而引发的延迟负责.